FAQ

Frequently Asked Questions

For Theerdinary customers, the sections below set out frequently asked shopping questions.

shipping cost at Theerdinary
Do you offer free shipping?
Yes. Standard delivery within the United States is free.

Theerdinary: refund timing
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from Theerdinary on return shipping
Who pays return shipping?
Theerdinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

How Theerdinary handles returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

delivery timing at Theerdinary
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

How Theerdinary handles contact options
How can I contact you?
Email Support@Theerdinary.shop, call 2094086034, or write to 764 E Brooklyn Village Ave, Charlotte, North Carolina, 28202, United States.

How Theerdinary handles tracking
How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Details from Theerdinary on payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What Theerdinary customers should know about products
What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Merchant Information
Business name: Theerdinary
Brand name: Theerdinary
Email: Support@Theerdinary.shop
Phone: 2094086034
Physical address: 764 E Brooklyn Village Ave, Charlotte, North Carolina, 28202, United States